Delivery & Local Pickup Guidelines

At Audiomarc Company, we strive to provide convenient delivery and local pick-up options for our valued customers purchasing our products through our online platform. Please review the following guidelines to ensure a smooth and hassle-free experience:

Delivery Guidelines:

Delivery Areas:
We currently offer delivery services within Brunei Darussalam, covering all 4 districts in Brunei-Muara, Tutong, Temburong and Belait but excludes Kg. Ayer. Customers outside these areas may contact customer support for alternative arrangements or additional delivery options.

Delivery Timeframes:
Standard delivery times are 9am - 7pm, with exceptions during peak seasons or unforeseen circumstances. Customers will receive a confirmation call or SMS with an estimated delivery date and time window upon order confirmation.

Delivery Charges:

Delivery Process:
Our delivery team will contact customers to confirm delivery details, such as address and preferred delivery time.
On the scheduled delivery day, customers will receive a call with the delivery driver's contact information for real-time updates.
Please ensure someone is available to receive the delivery during the specified time window. A signature may be required upon receipt.

Delivery Inspection:
Upon delivery, customers are advised to inspect the products for any damages or defects before signing the delivery acknowledgment. If any issues are identified, please inform the delivery team immediately to facilitate resolution or replacement.

Office hour for delivery service:

Monday to Saturday                        08:00AM  -  05:00PM ( Last delivery cut off time at 04:00PM )
Sunday & Public Holiday                Closed

Delivery in 4 - 7 Business Days

Local Pickup Guidelines:

Pickup Location:
Local pick-up is available at our AIFA Headquarters at Lambak during operating hours. Customers will receive an emaill, call or SMS from their selected pickup location.

Pickup Process:
Upon arrival at the preferred pick-up AIFA Headquarters customers are required to present their order confirmation email or valid identification for verification. Our staff will assist in locating and retrieving the order, ensuring accuracy and completeness.

Pickup Inspection:
Before leaving the pick-up location, customers are encouraged to inspect the products to ensure they meet expectations. If any discrepancies or issues are identified, please notify our staff immediately for resolution.

Third-Party Pickup:
Customers who authorize a third party to pick up their order must provide written authorization and a copy of the order confirmation for verification purposes.

Office hour for pick-up service:

Monday to Saturday                        08:00AM  -  05:00PM 
Sunday & Public Holiday                Closed

Order by 2pm to be eligible for Next Day Pickup 

We are committed to providing excellent service and ensuring your satisfaction with every purchase. If you have any questions or require further assistance regarding delivery or pick-up, please don't hesitate to contact us.

Thank you for choosing Audiomarc Company for your electronics and household appliance needs. We appreciate your business!